Frequently Asked Questions
Everything you need to know about shopping with The Rag Company
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for those who need their fashion fix sooner.
How do I process a return or exchange?
We want you to love your fit. If you are not satisfied, we accept returns and exchanges within 30 days of purchase, provided items are unworn and have original tags attached.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these against your favorite garments to ensure a perfect fit every time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.
Are your garments ethically sourced?
At The Rag Company, we prioritize quality and responsibility. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.